Delivery & Returns
Standard delivery times
(No minimum order)
USA
4–7 business days
United Kingdom
2–4 business days
Australia
4–7 business days
Asia (Singapore, Malaysia, Hong Kong)
4–7 business days
Asia (Others)
3–7 business days
Middle East
3–7 business days
Canada
7–9 business days
Europe
6–10 business days
USA Express Shipping times & costs
(Including processing time)*
USA 2 Day Express
2 business days
$16.90 USD
*Express Shipping costs is based on your location and will be a flat fee calculated at checkout.
*At the moment Express Shipping is available in the US only, including Alaska and Hawaii. Express Shipping is not available for PO Box and APO/FPO addresses. Orders must be placed before 12 noon PST to arrive at the latest by 3 pm PST 2 business days later. If “2 Day Express Shipping” is selected and the order is placed after 12 noon PST, please expect your order to arrive between 2-3 business days.
We deliver to the following countries:
- Australia
- Austria
- Bahrain
- Bangladesh
- Belgium
- Bulgaria
- Cambodia
- Canada
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hong Kong
- Hungary
- Ireland
- Italy
- Japan
- Jordan
- Kuwait
- Laos
- Latvia
- Luxembourg
- Macao
- Malaysia
- Maldives
- Malta
- Monaco
- Myanmar
- Nepal
- Netherlands
- New Zealand
- Norway
- Oman
- Papua New Guinea
- Philippines
- Poland
- Portugal
- Qatar
- Saudi Arabia
- Singapore
- Slovakia
- Slovenia
- South Korea
- Spain
- SriLanka
- Sweden
- Switzerland
- Turkey
- Uk
- United Arab Emirates
- USA
- Vietnam
Returns
30 Day Return & Refund Policy
Change of Mind
We believe in our products and want you to have the best possible online shopping experience, so we also offer a 30-day 100% money-back guarantee (excluding the shipping fee) if you’re not happy with our products. We will process your refund after we receive the returned products, provided they are returned within 30 days of purchase. Please see the “How to return Products” section for return instructions. For any products that are not damaged, you will need to pay the cost of the return, and we encourage you to use a trackable service as any lost returns cannot be reimbursed.
Incorrect or Faulty Products
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 30 days of when you received the items. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
Missing Items
We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.
Please contact our Customer Experience Specialist so we can organise replacements for missing products. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
Other Issues
If you encounter any other issue with or reaction to our product, please provide details, and we will respond to you.
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How to Return Products
If you need to return products in accordance with this Policy, please contact our Customer Experience Specialist to find out how to send damaged products back to our nearest warehouse.
Please always include your order confirmation number in the subject line as well as pictures of the products you wish to return.
Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
Didn’t find your answer?
No worries, you can email us: hello@cocoandeve.com
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100% money back
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